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Dr. Wayne Lewchuk1 School of Labour Studies and Department of Economics McMaster University July 2016 1 A number of people helped in the preparation of this report. Dale Brown helped in all phases of the project. As a former systems analyst and designer of software systems for large public institutions, her knowledge of computer systems...

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Toronto – Dr. Wayne Lewchuk has delivered a stinging rebuke to the Ontario government over implementation of its Social Assistance Management System (SAMS). In a 55-page report released July 19, the McMaster University economics professor labelled SAMS a “health and safety disaster.” The Ministry of Community and Social Services (MCSS) rolled out the system in...

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Despite 18 months of problems associated with the software responsible for tracking Ontarians on social assistance, the Ontario government has awarded a two-year $32-million IT contract aimed at servicing the software to the same company that created it. The union representing workers using SAMS — short for "social assistance management system" — is not happy that the contract has been awarded to IBM....

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